Entries Tagged as 'business'

 

Blog, Staple Stories

Keep the Customer Satisfied

Back in 1996 we were travelling in New Zealand and hired a car to tour around the islands for about a month. The car had a cassette player and we decide to find a record store in Auckland and treat ourselves to a tape.  On impulse we bought Cheryl Crow’s “If it Makes You Happy” but we knew we needed more than one song!

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Blog

“I’m Always Open to Ideas”

Entering the third year of running my consultancy and seem to have even more to learn and do!
So, a good time to take stock, lift my head up and try and see where we’re heading. I must start by saying a big Wow Thank You to all my clients. I’ve worked with some great and seriously talented people, at times it has been challenging but also deeply rewarding to receive your positive feedback. THANK YOU.

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Blog

Can You Hear Me?

Many who know me will recognise one of my favourite quotes “Use your ears and mouth in the ratio God gave them to you!”  And know how often I transpose that ratio – sorry!

But my ears pricked up when I heard Peter Lumley talk about ting – which I felt I just had to share. Apparently “ting” is the Chinese word for “to listen” so let me try and explain the four elements and how it is such a rich and challenging description. The symbol (shown) is in effect four elements: An ear, 10 eyes, a heart and a king.

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Blog

Phoenix FM Radio Interview

Blame

A 40 minute interview with Tee Liburd broadcast live from Halifax, Yorkshire, UK on Wednesday 26 November 2014. We discussed my career, what I do now, why I do the things the way I do and what I love. He also played a few of my favourite songs that are very significant to me and how I work.

“Blues skies, green fields, I keep them all in here” – bonus intro track – Red Red Rose by Hope & Social

And you may ask yourself – well, how did I get here?

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Blog

Time, Ladies and Gentlemen. Please. Time?!

We are information rich and yet increasingly time and decision making poor. We seem to be working harder and harder just to stand still. Work is becoming more fraught and a lot less enjoyable. We don’t even have the time to ask ourselves why? We’re too busy just doing.

We know the market is fragmenting while our universities are producing thousands more law graduates every year. We have apprentices to add to the ranks of paralegals and businesses looking to cherry pick the profitable work. More resources are being tied up to comply with the ever evolving regulatory requirements. Technological developments mean that we can be overwhelmed by the sheer volume of information and data, which in turn is more complex to manage. Some clients expect instant responses for minimum costs plus the banks are wary of the sector.

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Blog

JAC Lifts the Fog on the Tyne – 00937: Deputy District Judge (Civil)

The JAC held a seminar in Newcastle to encourage and inform candidates about the 2014/15 DDJ(Civil) competition and shared some very helpful insights that I have tried to capture and highlight below.

DJ Chris Simmonds told a great story about how the DJ bench are the engine room for the judiciary. He talked about what it was really like sitting as a DJ, the challenges, the myths and the great support. He also told us about career development and that 5 of his DJ colleagues had applied and moved to the circuit bench.

Sarah Gane from the JAC then shared some thought provoking statistics: they recruit between 500 & 600 candidates each year for the main judicial posts as well as for 29 MOJ tribunals. She also encouraged the audience to investigate and consider other sitting options as well as the MOJ tribunals. Candidates could make very positive contributions and gain excellent experience via these positions.

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Blog

Seconds Out! – Year 2

I can’t believe how fast the last year has flown by, but it has been a very enjoyable and productive one. It has also been a year of some real learning. More learning, challenges, mistakes, anxiety, growing confidence, fun and meeting and working with some really interesting, open and great people.

I have been to some outstanding talks this last year: my highlights have included Simon Biltcliffe, Steve Edge, Dominic Wilcox and Dr George Madine.  I’ve tried to blog or share the best bits I’ve found as well as

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Blog

Lead a Ship or Jump Ship?!

There are huge challenges facing many firms and enormous pressure on leaders. I think our old models and ways of leading no longer adequately serve 21st century firms. However, there is a jungle of advice out there, the good, the bad and the ugly.

I‘m really interested in learning about the latest thinking and ways in which we can unlock the talent and potential in firms. But I appreciate that this is a massive task and there are no magic solutions. However, there are a lot of great people out there doing amazing things. I wanted to share this latest thinking and learning with anyone who is frustrated with the old methods and wants to learn how situations can be transformed.

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